Frequently Asked Questions
How long is my RSS URL available?
We will delete feeds after 7 days on the free plan if not used (reading in RSS reader or accessing with HTTP requests). And we are never deleting an RSS URL if you have a Pro account
How often do you update my RSS feeds?
It depends on your account type. Please check our prices for more details.
My feeds aren't updating as frequently as they should.
The most common reason is a lower refresh rate of your RSS reader. Some RSS readers don't pull feed updates as often as we do. And even if we're refreshing the content according to your subscription plan, your RSS reader may have a lower refresh rate. That's why you can get updates with a delay. Unfortunately, we can't control the work of third-party software. All we can do is update the feed in time. And it's up to the RSS reader to show you those updates as soon as they are available.
Can I use FetchRSS to provide RSS to my users?
Of course! All you need to do is generate an RSS feed with our service and put the result URL into your HTML file.
To support auto-discovery by most RSS readers, your HTML should look like this:
Also, consider using our paid subscription to improve your readers' user experience.
To support auto-discovery by most RSS readers, your HTML should look like this:
<html> <head> ... <link rel="alternate" type="application/rss+xml" title="RSS" href="http://fetchrss.com/rss/[ID]"> ... </head> <body> ... </body> </html>
Also, consider using our paid subscription to improve your readers' user experience.
How much does it cost?
You can use FetchRSS for free. However, if you need more functionality, we offer several paid plans. The differences between plans are shown on our prices page.
Is the subscription cancellable each month?
Yes. You can cancel your subscription at any time. There are no fees or additional charges.
How do I cancel my subscription?
To cancel your subscription, please log in to your account. Then visit the prices page and click the "Unsubscribe" link.
Alternatively, you can delete your account if you no longer need it. In this case, we'll cancel your subscription automatically.
Alternatively, you can delete your account if you no longer need it. In this case, we'll cancel your subscription automatically.
Do you have an annual (year) subscription?
Yes, we do have an annual subscription. After you select a plan on the plans list page and click Upgrade, you'll be redirected to a subscription purchasing page. There you can choose a payment cycle (monthly/annual) and check the yearly price.
Annual subscriptions usually have a discount.
Annual subscriptions usually have a discount.
Where can I see my payment history (invoices)?
All your payments are listed on the payments page.
If you subscribed with PayPal, you can also find them in your account at PayPal.com
If you subscribed with PayPal, you can also find them in your account at PayPal.com
How can I change my invoice details?
To do this, please go to your payments and click on the
"Change" button at the bottom of the page.
What happens if I exceed the feed limit for my plan?
You can still create feeds, but they will be disabled until you decide to upgrade to a plan with more feeds. If you already have a paid subscription, you won't be upgraded automatically. You have to do it yourself when you decide. Once you've upgraded, your disabled feed will become enabled automatically.
How do I update my payment method/card information?
To update your payment details, please log in to your account. Then, go to your subscription page and click the "Change the payment method/cycle" link. Then, resubscribe using the new information.
These new details will be used in all upcoming payments.
These new details will be used in all upcoming payments.
My card is not accepted.
If your card has been declined, our system will automatically add an alternative payment option that should work with it. To use this option, please visit the prices page. Then pick a required plan and select "Credit/Debit card (Alternative)" as a payment method.
Your Manual RSS Builder doesn't work with my site.
Please check if this page is rendering the required content dynamically. Unfortunately, our service doesn't understand JavaScript.
Can I fetch RSS from a password/captcha-protected page?
The short answer is no, you can't.
Our service can only access publicly available data. We don't have the functionality to read protected pages.
If this is your site, you can add our scraper IP (163.172.52.49) to an allowlist so it can access your content without any restrictions.
Our service can only access publicly available data. We don't have the functionality to read protected pages.
If this is your site, you can add our scraper IP (163.172.52.49) to an allowlist so it can access your content without any restrictions.
The page is blocked by Cloudflare.
One function of Cloudflare is to protect the page from access by bots/scrapers like FetchRSS. We respect the site owner's right to block the scraping services' access and won't bypass this restriction. Unfortunately, our service cannot legally extract content from this site.
How do I whitelist my site for your scrapper?
If our bot can’t access your content, your site’s scraper protection may be blocking it. To fix this, simply whitelist our IP address: 163.172.52.49. This will allow our bot to crawl your site correctly.
Can I accept/set cookies in the manual builder?
This feature is in development. So please send us a link to your site, and we'll make sure it works in your case when the feature is ready.
Do you have any discounts?
Unfortunately, we don't have any discounts. We're trying to keep the prices as low as possible so that as many people as possible can use our service. At the same time, we need to maintain the infrastructure and invest in the development of new features.
Where can I find a renewal quote for my subscription?
All your current subscription details and renewal quotes are listed on the plan page.
How to remove "(Feed generated with FetchRSS)" footer from my feeds?
This message is part of a free plan subscription. If you purchase any of the paid plans on the prices page, we'll remove this message from all of your feeds.
Do you support the feeds with HTTPS?
Yes, we do in most cases. To get your feed through the secure SSL protocol, change the URL address from http://fetchrss.com/... to https://fetchrss.com/...